Legal Business Name: 1-2Kraken LLC

DBA: Kraken Media Marketing

Website: https://krakenmediamarketing.com

Kraken Media Marketing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, particularly in relation to SMS communications, in compliance with applicable U.S. laws including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

1. Information We Collect

We collect the following categories of information:

Personal Information: Name, phone number, email address, and business information.

Communication Data: SMS opt-in status, message history, and service interaction logs.

Device & Usage Data: Browser type, IP address, pages visited on our site.

2. How We Use Your Information

Your information is used to:

Send you SMS messages related to promotional offers, service updates, and customer support.

Respond to your inquiries and provide requested services.

Maintain legal and regulatory compliance.

Improve our website and messaging services.

We only send SMS messages to users who have given prior express written consent. You may opt out at any time by replying "STOP" to any message.

3. Text Message Policy (A2P Compliance)

Kraken Media Marketing uses Application-to-Person (A2P) messaging to deliver SMS to opted-in users for marketing and customer care purposes.

Message frequency may vary.

Message and data rates may apply.

Users may unsubscribe at any time by replying "STOP". For assistance, reply "HELP".

We do not sell or share your mobile data with third parties for marketing purposes.

All SMS messages are compliant with the CTIA, TCPA, and other relevant U.S. messaging guidelines.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

Service Providers: Third parties who assist in delivering SMS or web services.

Legal Authorities: When required by law, subpoena, or court order.

All vendors are contractually required to safeguard your data and use it only for the specified purpose.

5. Your Privacy Rights

You have the right to:

Access, update, or delete your personal information.

Opt out of SMS communications.

Request a copy of the data we hold about you.

To exercise these rights, contact us at [email protected].

6. Data Retention

We retain your personal data only as long as necessary for business, legal, and regulatory purposes. SMS interaction data is stored securely and retained only for compliance and operational needs.

7. Security

We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted to this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Authorized Representative: Xuan Nguyen

Email: [email protected]

Phone: (925) 961-6509

Address: 2228 Cherry Street, San Leandro, CA 94577

EIN: 88-3122578